We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.
You can choose your preferred shipping method on the Order Information page during the checkout process.
You will be charged for Standard Shipping.
We also offer FREE Shipping worldwide. If you want to enjoy the Free Shipping, please refer to the condition on top of the page.
Expedited Shipping is only for urgent orders. You can contact firstname.lastname@example.org for extra shipping costs.
Please pay attention
Total Delivery Time = Processing Time + Shipping Time
What is processing time?
After receiving your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-3 business days.
Shipping times will be affected during public holidays. Manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.